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faqs

Delivery charges

UK Deliveries 

PLEASE NOTE THAT LAST DATE FOR UK CHRISTMAS DELIVERY IS THURSDAY 19th DECEMBER 2013.

Generally, if your goods are in stock, we aim to dispatch your order within 48 hours and this will be confirmed by email. 

We offer the following levels of service to all UK mainland addresses:

FREE STANDARD DELIVERY for UK orders placed over £100.  Signature required upon delivery.

£4.95 STANDARD DELIVERY  Please allow 3-5 working days for your order to arrive, however, we will endeavour to get it to you sooner.  

£7.95 EXPRESS DELIVERY  Upgrade to Express Delivery.  Orders placed before 12 noon will arrive next day except for orders placed after 12pm on Thursday, and these will arrive on a Monday.  Should you want your order to arrive on a Saturday, please contact us, as this will incur an extra fee.

Please note:

  • During sale periods Standard and Express Delivery may take a little longer.
  • We cannot guarantee Express Delivery on a Saturday. 
  • Folly will not be responsible for the order once it has been placed in the hands of Royal Mail or any courier.  Claims for failure to deliver must be taken up with either Royal Mail or the courier and not Folly.
  • If the receiver of the goods is not available to sign for the delivery this is the responsibility of the customer and not Folly.
  • Express delivery only available to UK customers

 

Overseas Deliveries

£14.95 EUROPEAN DELIVERY Please allow approx 10 working days
£25.00 INTERNATIONAL DELIVERY Please allow approx 10 working days

Returns policy

If your goods arrive and are damaged or faulty please inform us within 48 hours and we will arrange a replacement.

Under the Consumer Protection Distance Selling Act you are entitled to a full refund, provided the item is returned within 7 days of receiving the goods.  If you wish to return an item, please email us at info@follyhome.co.uk, and upon receiving and processing the return, Folly with provide a refund or issue a store credit or a replacement item.   Returned merchandise must be in the condition sold (unused and new) with original packaging and tags intact.  Please ensure that your return is well packaged and insured for its full value and obtain a Certificate of Posting (this is free of charge), as we cannot be held responsible for anything that gets lost or damaged in transit.  Please ensure that the original packing slip (or a copy) are included with your return.  Postage and packaging costs are non-refundable and at your expense.

Please note that items that are made to order are non-refundable.  

Please send returns to:

Folly Home Ltd  - Returns

21 Coventry Road

Burbage

Leics

LE10 2HL

Please allow up to 2 weeks for your refund or exchange to be processed.

How can I contact you?

You can call us on 01455 445118 or via email, info@follyhome.co.uk.

Could you give me more information about a product?

If you require any more information about a product, then please contact us on 01455 445118 or email info@follyhome.co.uk, specifying the information you require and we will give you as much information as we can.

My order is a gift?

Please let us know if your purchase is a gift for someone.  We are more than happy to giftwrap it for you and add a card with a message, at no extra cost.  We will also ensure that the invoice is not included in the parcel, so no prices disclosed.  Just let us know in the additional information, including what you would like adding on to the card, when checking out!

How do I use my promotional code?

Simply enter it in at the checkout when prompted for the promotional code.   Please note, you can only use one promotional code at a time

What if a product is temporarily out of stock?

All items are subject to availability. Folly will inform you as soon as possible if the goods you have ordered are not available by emailing you.  You will be advised when the product will be back in stock and at this point you can advise whether you would like it back ordering.   At all times we try to display through this website all items in our current range and hold suitable stock levels of all variables of a product type. 

I haven't received an order confirmation email?

Occasionally, order confirmation emails are misdirected as spam by incoming mail servers. Therefore, if you do not immediately receive an order confirmation email, please check your junk folder. We are of course happy to resend confirmation via a non-automated email. Please contact our customer service team.

When will you debit my order?

All orders are debited in full at the time of the order.

Can I change my delivery address?

You can change delivery address providing the order has not already been packed. If you need to do so please contact our customer service team on 01455 445118 or email info@follyhome.co.uk

Can I add an extra item to my order?

If you wish to add an item to your order, you can add it provided it has not already been packed. Please phone us to check and so that we can take payment for the additional items as we do not store your card details or have access to the card details for security reasons.

Can I choose a different delivery address to the billing address? 

Yes it is possible to choose a different delivery address to the billing address.   The invoice will be sent to your billing address. 

Can I order items to be sent outside the UK?

Yes we ship to international destinations.  Please see the Delivery information at the top of this page for prices and delivery times.

Workshops

Full payment must be taken on booking.  Cancellations received up to 2 weeks before the commencement of the course will receive a full refund.  Cancellations made after that time may be charged the full cost.